Question 1

How long does shipping take?

Accepted Answer

Most orders ship within 3–5 business days. Delivery times vary by region, but U.S. orders usually arrive within 7–10 business days.

Question 2

What is your return policy?

Accepted Answer

We want you to love your Illumbox. If you’re not satisfied, you can return your order within 14 days of delivery. (Please note: return shipping costs are the customer’s responsibility.)

Question 3

Do you offer international shipping?

Accepted Answer

Yes! We currently ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout.

Question 4

How do I care for my Illumbox?

Accepted Answer

Each Illumbox is built to last, but for best results, keep it away from excessive moisture and direct sunlight. Wipe gently with a soft cloth to maintain its shine.

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