CUSTOMER CARE

At Illumbox, we believe every light has a story. Our customer care team is here to help you enjoy your nature inspired lighting with confidence. Whether you have questions about our 3D printed national park lamps, need help with an order, or want to discuss a custom design, we’re just a message away.

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We value clear communication and quick support. You can reach us through our [Contact page] or by email, and we aim to respond within 24–48 hours. Our policies on shipping, returns, and product care are designed to be simple and transparent, so you can shop knowing we’ll be here if you need us.

Your privacy and safety matter to us. At Illumbox, we respect your personal information and are committed to protecting it. We only collect the data necessary to process your order, deliver your products, and improve your shopping experience.

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All payments are processed securely through trusted third-party banking and payment services. We never store your full credit card details on our servers. Your data is used only for order confirmation, shipping updates, and customer support and we will never sell or share your personal information with unauthorized parties.

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If you have questions about how we handle your data, you can always reach out to us via our Contact page. Your trust means everything to us, and we want you to feel confident every time you shop with Illumbox.

Interested in carrying Illumbox products? We partner with retailers and boutiques to share our nature inspired lighting and national park map lamps. Contact us through our form to request wholesale details and start a collaboration.

- Credit / Debit Cards
- PAYPAL